Refunds & Byte Coins

Byte Coins (BC) are digital credits for use only on ByteRooms. They are not cash, not a bank balance, and cannot be withdrawn, transferred to another person, or converted to money.

Packs listed on the Coins page can be paid via Razorpay (UPI, cards, netbanking, and other methods Razorpay enables). After a successful payment, BC are credited to your wallet automatically.

If payment succeeds but BC do not appear within a few minutes, email support@byterooms.com with your Razorpay payment id — we will investigate and credit if the payment is valid.

• Generally non-refundable: once BC are credited, pack purchases are final, because digital credits are delivered immediately.
• We will refund (or re-credit BC, as appropriate) when: you were charged twice for the same order; payment was captured but BC were never delivered due to our error; or law / card network / Razorpay requires a reversal.
• Chargebacks opened without contacting us first may lead to account review or suspension while we investigate.

Refund timelines follow the payment method and Razorpay's processing (often several business days).

When you request certain paid features (for example an expert human review), BC may be held from your available balance:

• If the review is delivered successfully, held BC are spent according to product rules.
• If nobody accepts in time, the reviewer misses the deadline, or the request is cancelled under our rules, held BC are returned to your wallet automatically — this is not a bank refund.

Free daily AI reviews do not cost BC. After the free quota, additional AI reviews may cost BC as shown in the product UI. Those spends are consumed when the review runs and are not refundable except for confirmed platform failures.

You can close the Razorpay checkout before paying — no charge is made. After a successful capture, cancellation of the purchase is only available under section 3.

Email support@byterooms.com with: account email, approximate time of payment, pack name, and Razorpay payment / order id. We aim to respond within a few business days.